Procedure in filing a claim I. Filing Motor Car Claim General Requirements 1. Complete photocopy of the face of the Policy Contract and Policy Schedule 2. Photocopy of the Official Receipt (OR) of premium payment 3. Photocopy of Endorsement (if any) 4. Photocopy of Car Registration and Motor Vehicle Registration Receipt 5. Photocopy of Driver's License and OR 6. Police Report 7. Affidavit of the driver (if the circumstances are not clear in the police report) Additional Requirements 1. For Total Loss a. Purchase Invoice/ Delivery Receipt b. Outstanding balance from the bank (if mortgaged) 2. For Carnap a. Complaint Sheet b. Alarm Sheet c. Original Keys d. Purchase Invoice/ Delivery Receipt 3. For Third Party Property Damage a. Insurance Policy of the Third Party b. Car Registration and Official Receipt of the Third Party c. Driver's License and Official Receipt of the Third Party d. Certificate of No Claim from Third Party Insurer e. Stencil of Motor and Chassis Number of Insured and Third Party vehicles f. Colored pictures (if available) g. Estimates (if available) 4. For Third Party Other Than Vehicle a. Colored pictures of the damaged property b. Estimated cost of repairs of the damaged property c. Proof of ownership d. Stencil of Motor and Chassis Number of insured vehicle 5. For Third Party Bodily Injury a. Medical Certificate b. Receipts of Medicine c. Hospital Bills d. Birth Certificate (if minor) e. Stencil of Motor and Chassis Number of Insured Vehicle 6. For Third Party Death a. Death Certificate b. Funeral Receipts c. Marriage Contract (if married) d. Birth Certificate (if minor or single) e. Stencil of Motor and Chassis Number of Insured Vehicle Procedure 1. Report to the nearest police station for investigation and secure a copy of the police investigation report. 2. SUBMIT ALL THE REQUIRED DOCUMENTS either to the branch, agency or car dealer where you acquired your insurance. 3. The outlet where you filed your documents shall assign your claim to the Company's Technical Department for the inspection of the unit to determine the fair extent of damage sustained. 4. PLEASE COMPLY WITH THE ASSIGNED SCHEDULE FOR INSPECTION TO AVOID DELAY. 5. The outlet where you filed your claim will inform you of the approved amount of claim and the amount of your participation in betterments. This will be done either by: * Letter of Authority (LOA) addressed to the shop which will undertake the repair, or * Cash Settlement Important Reminders 1. Never have your unit repaired without approval of the Company's Claims Division. This is a ground for denial of claim. 2. In case insured unit is disabled, assured is required to make arrangements for safekeeping of the insured unit, as stated in your policy. 3. We strongly suggest that the photocopies of the first five general requirements be readily available (preferably inside the glove compartment of your car). 4. Make sure that you and your driver is in possession of a valid Driver's License with the applicabale restriction code stated therein. II. Filing Fire Claims General Requirements 1. Insurance Policy Contract, Policy Schedule and its Official Receipt of Premium Payment 2. Endorsements / Attachments (if any) 3. Sworn Statement of Claim (notarized) 4. Non-Waiver Agreement (notarized) 5. Certification from Bureau of Fire Protection 6. Photographs 7. Assured's Affidavit or Statement declaring a. Nature of ownership of the property insured b. Location of property c. Extent of damage and salvage value d. Value of property damaged and destroyed e. Liens and encumbrances (if any) f. Year the building was constructed and original construction cost (for building) g. Any information related to the loss Additional Requirements 1. For building Loss a. A civil engineer.s or architect.s detailed estimate (obtained at the expense of the Assured) to place the building in the same state as before the fire (no contemplated improvements may be included in the estimate and a proper allowance for age and depreciation, etc. must be allowed) b. Certified copy of the building permit c. Certified copy of the Declaration of Real Property for the building d. Copy of the building plan/sketch prepared by the engineer/architect e. Lease contract or agreement if the assured is not the lot owner f. Certificate of Lot Title g. Deed of Sale, if the building was purchased 2. For Contents / FFF / Machinery & Equipment Loss a. A complete inventory of all the items contained in the insured premises showing the cost price of each and date acquired b. A detailed inventory or list of the items damaged or destroyed showing the cost price of each and date acquired c. Records, purchase invoices, delivery receipts or any other proof of acquisition d. Contract of Lease or Agreement, if the assured is not the building owner If insured property is owned by a company or corporation a. Mayor's Permit / Business License / Certificate of Registration of Business Name b. Certified copies of Income Tax Returns for the last two (2) years and the accompanying Financial Statements filed with BIR, in case of total loss 3. For Stocks-in-Trade Loss a. Mayor.s Permit / Business License / Certificate of Registration of Business Name b. Certified copies of Income Tax Returns for the last two (2) years with accompanying Financial Statements filed with BIR c. Purchase and Sales Invoices / Delivery Receipts or Vouchers or Official Receipts (Purchase and Sales) / Purchase and Sales journal and other business records d. Other pertinent documents relative to the business In case of partial loss a. Complete inventory or list of all the damaged items contained in the insured premises showing the cost price of each, extent of loss and salvage, if any Procedure 1. Immediately report your claim for any loss or damage to Standard Insurance Branch nearest you. 2. Take all reasonable steps to preserve the debris and traces of fire and protect the insured's property from further damage. 3. Once the loss has been investigated and the damage has been assessed by Standard Insurance In-House Adjusters, SUBMIT ALL THE REQUIRED DOCUMENTS to enable Standard Insurance to process and settle your claim.

Home | Motor | Property | Accident | Marine | Bonds | Miscellaneous | Cellphone Profile | Branches | Dealer Tie-ups | Claims Servicing | Motor Car Quote | Career | Buying Guide HEAD OFFICE: Standard Insurance Tower, 999 Pedro Gil corner F. Agoncillo Streets, Ermita, Manila Philippines Phone: +(632) 400-7777 Fax: +(632) 526-4762 MAKATI OFFICE: 28th Floor Petron MegaPlaza Building, 358 Sen Gil Puyat Ave., Makati City 1200 Philippines Phone: +(632) 885-9999 Fax: +(632) 750-0384 Website: www.standard-insurace.com   E-mail: inquiry@standard-insurance.com